Refund policy
Refund and Return Policy
At Easymartonline.store, your satisfaction is our top priority. We want you to love what you buy, but if something isn't right, we are here to help.
Return Timeframe
You have 7 days from the date of delivery to request a return or report an issue with your order.
Damaged, Defective, or Wrong Products
Please inspect your order immediately upon arrival. If you receive an item that is
damaged, defective, or incorrect:
-
Contact us at support@easymartonline.store within 48 hours of delivery.
2. Provide your order number along with a clear, unedited unboxing video and photo showing the product damage/defect and the original package label clearly.
3. Once verified, we will arrange a free replacement or issue a full refund to your original payment method. - Non-Returnable Items
- For health, hygiene, and safety reasons, certain types of items cannot be returned:
• Custom or personalized products
• Personal care and hygiene items
• Items marked as Final Sale or Clearance
Exchanges & Cancellations
• Cancellations: Orders cannot be cancelled once they are processed or handed over to the courier partner.
• Returns: We do not accept returns for "change of mind" or incorrect size selection. Returns or replacements are strictly valid only for damaged, missing, or incorrect products.
Return Shipping Costs
• Defective or Damaged Items: If the return/replacement is due to our error (defective, damaged, or wrong item shipped), we will handle the replacement cost.
• Customer Preference: Orders cannot be returned for a simple "change of mind" or incorrect size selection once processed and dispatched.
Refund Process and Timing
1. Inspection: Once your reported issue and unboxing proof are reviewed and verified by our support team within 1 to 2 business days, we will notify you of the approval status.
2. Payout: If approved, your refund will be processed back to your original payment method within 5 to 7 business days.
How to Initiate a Return
To start a return or replacement request, please email us at support@easymartonline.store with your Order Number and details of the issue.